Refund Policy New

Thank you for shopping with us! We hope you love your purchase, but if you’re not completely satisfied, we're here to help.

Returns

- You have **30 days** from the date of delivery to return an item.
- To be eligible for a return, your item must be **unused**, in the same condition that you received it, and in its original packaging.
- To complete your return, we require a **receipt or proof of purchase**.

 

Non-returnable Items

Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items

 

Return Process

1. **Contact Us**: Email our customer service at [pinesportingoods@gmail.com] to initiate a return.
2. **Return Shipping**: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
3. **Pack the Item**: Securely pack the item in its original packaging and include your receipt or proof of purchase.
4. **Ship It Back**: Send your return to the address provided by our customer service team.

 

Refunds

- Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Exchanges

- If you need to exchange an item for the same item or a different size, please contact us at [pinesportingoods@gmail.com]. Exchanges are subject to availability.

 

Damaged or Defective Items

- If you receive a damaged or defective item, please contact us within **48 hours** of delivery. We will guide you through the return process and ensure you receive a replacement or refund.

 

Contact Us

For any questions regarding returns, please contact us at:
- Email: pinesportingoods@gmail.com
- Phone: +1 [978) 427 9007

Thank you for shopping with us!